Refund policy

Return & Refund Policy – Succulents Mart

At Succulents Mart, we carefully pack every plant to help ensure it reaches you in healthy condition. Since plants are delicate and perishable, our return and refund policy is designed to be fair to both our customers and our nursery.

1. Payment Methods – Prepaid & Cash on Delivery (COD)

We accept both prepaid payments and Cash on Delivery (COD) for eligible orders.

  • Prepaid Orders: Customers can pay securely using the available online payment methods at checkout.

  • Cash on Delivery (COD): COD is available for an additional ₹70 COD handling charge, which will be added to your order total.

Please check the final amount at checkout before placing your order.

2. Returns

Due to the delicate and perishable nature of live plants, returns are generally not accepted once an order has been delivered.

However, if your plant arrives damaged during transit, you may be eligible for a refund or replacement after our team reviews your claim.

3. Unboxing Video Requirement

To claim a refund or replacement for damaged items, customers must record a clear unboxing video while opening the package.

The video must:

  • Start before opening the sealed package.

  • Clearly show the package and its condition.

  • Capture the entire unboxing process without cuts or pauses.

Claims without a valid unboxing video may not be accepted.

4. Refund or Replacement Eligibility

After receiving your unboxing video and supporting evidence, our team will review your claim and determine whether a refund or replacement is appropriate.

Please note:

  • Minor soil displacement during shipping is normal.

  • Slight leaf drops due to transit stress may occur and plants can often recover with proper care.

These normal shipping-related conditions do not ordinarily qualify for a refund or replacement.

5. Reporting Damaged Items

If you receive a damaged plant, please contact us within 12 hours of delivery and provide:

  • Your order number.

  • Clear photographs of the damaged plant.

  • A complete unboxing video.

Claims submitted after 12 hours of delivery may not be accepted. Our team will review your request and respond as soon as possible.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the order. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

For COD orders, our team will coordinate the refund method with you if a refund is approved.

Thank You for Supporting Succulents Mart

Thank you for choosing Succulents Mart and helping us bring more greenery into homes across India. We appreciate your support and are committed to providing carefully packed plants and a positive shopping experience.